Programs

Available 24 hours a day
Dial 2-1-1 for Information & Referral
1-800-422-0009 – Maryland Youth Crisis Hotline
301-864-7130 – Suicide/Crisis Hotline
1-800-273-TALK (8255) – National Suicide Prevention Lifeline

The term crisis means many different things to different people. Services for a crisis can range from addressing the needs of the homeless, family conflicts, emotional difficulties and suicide attempts to large scale disaster response. Our counselors are available 24 hours a day to listen and help.

No one should have to feel completely alone when facing a problem or crisis. If you are experiencing thoughts of suicide, are concerned about a loved one, need referrals, or just need someone to listen, hotline specialists are available 24 hours a day, seven days a week, 365 days a year to provide a non-judgmental listening ear and support for any problem you may be facing. Hotline Specialists can even help make connections with mobile mental health services and urgent care appointments.

Who should call?

Anyone, of any age, can call the Hotline at anytime. Hotline receives calls about a variety of concerns including depression, sadness, loneliness, thoughts of suicide, separation or divorce, abuse, relationship problems, conflicts with friends or family members, financial, legal, or employment problems, gay and lesbian issues, and grief and bereavement. Hotline services are also available in over 150 languages and all lines are TTY compatible.

Does it cost anything?

Hotline services are provided free of charge. Your telephone provider’s long-distance rates may apply if you are calling one of our local numbers from out of the area. If you are calling from a cell phone, air time and other cell phone charges may apply.

What number do I call to speak with someone?

You can dial 2-1-1 to speak with a Hotline Specialist. 2-1-1 is available from most land-line and cell phone providers. If you are not able to dial 2-1-1, you can dial our local number, 301-864-7161. You can also dial the statewide crisis hotline at 1-800-422-0009.

Call the Homeless Hotline 24 Hours a Day at
1-888-731-0999

Community Crisis Services, Inc. Coordinates shelter placements to Prince George’s County shelters. Shelters are available to men, women & children. Our shelter diversion program helps individuals and families identify other resources to help them stay in their current living situation before they become homeless.

Since its inception in 1970, the non-profit Community Crisis Services, Inc. has become a one-stop calling center for information and compassionate assistance for those in crisis. Calling the Hotline is often the first step an individual makes to access the mental health services and social service organizations within the community. We are here 24 hours a day, 365 days a year for anyone facing crisis and personal turmoil. Our vision is to provide comprehensive crisis services that are efficient, accessible, responsive, and fully integrated into the community.

Warm Nights Hypothermia Program
Community Crisis Services, Inc. operates the Prince George’s County Hypothermia Program, Warm Nights. Warm Nights operates during the winter months (mid November to March) to provide overnight shelter to individuals needing to escape the cold temperatures. Individuals stay at area churches and are provided meals. Transportation services are provided from various pickup points throughout the county. There are no prerequisites for Warm Nights. Call 1-888-731-0999 for placement into the Hypothermia Program.

Shelter Placement
Community Crisis Services, Inc. coordinates all shelter placements to Prince George’s County shelters. Shelter placements are available to men, women and children. Individuals seeking shelter should call 1-888-731-0999 to apply for shelter. To qualify for shelter, the following criteria must be met:

• Be at least 18 years of age or with a parent/guardian at least 18 years of age;
• Be homeless or within seven (7) days of becoming homeless;
• Have valid identification demonstrating residency in Prince George’s County prior to becoming homeless;
• Not resided in a Prince George’s County shelter within the past year (Hypothermia program is not included); and
• Not seeking shelter due to Domestic Violence. If you are seeking shelter for Domestic Violence, please call the Family Crisis Center at 301-731-1203.

Shelter Diversion
The Shelter Diversion program serves Prince George’s County residents who are in danger of becoming homeless. The full-time case manager provides callers with one-on-one counseling and case management. If placement to the shelter becomes necessary, the case manager can help to facilitate the process. Shelter Diversion services include traveler’s aid, emergency motel placements, case management, assistance with entitlements, crisis planning and counseling. Call 1-888-731-0999 to see if the Shelter Diversion program can help.

Community Crisis Services, Inc. Serves as the after-hours intake point for reports of child abuse & neglect for Prince George’s County, Maryland. We accept reports of adult abuse & neglect evenings, weekends, and holidays.

Abuse & Neglect Reporting

Community Crisis Services, Inc. serves as the intake point for reports of child abuse and neglect for Prince George’s County, Maryland.  We also accept reports of adult abuse and neglect on evenings, weekends and holidays. If you suspect child abuse or neglect, please call and speak with an intake worker. All calls reporting abuse or neglect are kept confidential in accordance with the Code of Maryland Regulations.

Who to Call

Child Abuse/Neglect 301-909-2450
Adult Abuse/Neglect 301-909-2228

Fax Number for Mandated Reporters 301-909-2460

To learn more about Child Protective Services or Adult Protective Services in Maryland, visit the Maryland Department of Human Resources web site. This site contains information on what is abuse/neglect, information for mandated reporters, information on what happens after making a report, appealing a Protective Services finding, and more.

Visit the Prince George’s County Department of Social Services on the Maryland Department of Human Resources web site for additional information, phone numbers and directions.

Prince George’s County
Child, Adult & Family Services
925 Brightseat Road
Landover, Maryland 20785

Office: 301-909-2000
Fax: 301-909-2003

TTY users, please contact the local office through Maryland Relay Services.